Our client is a major international group, present in more than 170 countries with a global headcount of over 6.000 employees, they are providing material handling solutions to the industrial and agricultural sectors worldwide. In order to further develop their service offering and associated processes, we are searching for a

 

Service Director (m/f)

Ref. HL10/789

 

for their Sales, Rental, Service & Repair division. Based in Luxembourg and currently reporting to the CEO of the division, the Service Director will be responsible for the development of maintenance and repair related service activities and processes globally. He/she will operate at corporate level, driving the harmonization of service processes as well as associated projects like IT system implementations or obtaining relevant quality certifications. As the key interface for Service support (maintenance & repair) for all operational countries, he/she will be in charge of:

 

Major responsibilities

 

Certifications & audits

  • Manage audits and certification processes for the Service department.
  • Coordinate audits on ISO.

 

Processes

  • Optimization and definition of parts purchasing and procurement processes.
  • Monitor and assess the quality of machines and the selection of parts suppliers.
  • Analyze all repair and spare-parts costs. Work closely with the Procurement department to optimize the process. 
  • Contact person for the Group’s Parts Business Unit.
  • Follow-up on claims and negotiation of appropriate solutions with customers.

 

Safety

  • Responsible for safety and environmental initiatives of the Group.

 

Project Management

  • Support the internal Service Portal Application development and roll-out for Service processes
  • Collaboration on the TCO (Total Cost of Ownership) project.

 

Reporting

  • Draft of reporting and budget service activities in collaboration with Finance and BI teams
  • Perform any other tasks as required.

 

Profile requirements

  • Bachelor’s or Master’s degree in Sales or industrial Engineering.
  • At least 5 years of experience in service-related activities or in a rental services company.
  • Significant people management experience.
  • Service minded / client oriented.
  • Good organizational and planning skills.
  • Coaching and ability to motivate people.
  • Excellent communication skills.
  • Fluency in English is required, knowledge of any other language like German, Spanish or Dutch would be considered as an asset.
  • Stress resistant and flexible.
  • An eye for quality, safety, order and cleanliness.
  • Sense of responsibility and initiative.
  • Good command of MS Office.

 

Are you interested by this opportunity? Please click the button below to apply to this offer and send us your resume with a short introduction .

Only applications that are in line with mandatory profile requirements can be taken into account.

We do our best to reply to applications we receive. However, if you do not hear from us within 3 weeks of time, you may consider that your application could not be retained for this role.

 

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About Us

Hudson has more than 35 years of experience and is a leading Benelux HR consultancy provider. With a flair for entrepreneurship and innovation, we work tirelessly every day to succeed in our most important endeavour, namely to provide support to organisations so they can grow, by developing their human capital. Every day, the Hudson HR experts use all their specialist knowledge regarding the recruitment, development, coaching or compensation of employees as well as interim management and staffing services to support our customers so they can achieve their ambitions. We are the preferred HR partner, both for the private and public sector, because of our strong values and the commitment of all our employees assisting start-ups, SMEs and multinationals. 

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Limpertsberg
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